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“Business systems” is a book category focused on how organizations design, document, and improve the interlocking processes, technologies, and structures that make a company run. Titles in this genre apply systems thinking to operations and management, covering process mapping and SOPs, workflow design, automation and software platforms (such as ERP and CRM), data and metrics, governance, and continuous improvement methods like Lean and Six Sigma. They show how to build scalable, repeatable, cross-functional workflows across functions like supply chain, finance, HR, sales, and customer experience, and how to align them with strategy. Expect practical frameworks, implementation playbooks, and case studies that help leaders translate strategy into reliable execution, reduce waste and risk, and create resilient, high-performing organizations.

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