Get personalized book recommendations based on your reading history and preferences. Our algorithm analyzes your favorite books and reading patterns to suggest your next great read.

“Customer churn” as a book category covers the causes, measurement, prediction, and prevention of customers leaving a business over time. These titles blend strategy and analytics, explaining key metrics and economics (churn rate, retention, cohorts, customer lifetime value), research into why customers leave, and modeling techniques such as survival analysis, logistic regression, and machine learning. They feature case studies from subscription- and transaction-driven industries (e.g., SaaS, telecom, media, e-commerce, financial services) and offer practical retention playbooks—improved onboarding and engagement, product and CX enhancements, proactive support and service recovery, pricing and contract design, loyalty and win-back programs, and personalization. Many also address organizational practices, dashboards, and ethical data use for managing churn.

Filter books by their publication year. Enter the earliest year (Start) and latest year (End) to find books published within that period. Leave either field empty to search from the beginning of time or up to the present day.