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Service Innovation books examine how organizations create, improve, and scale novel service offerings, experiences, and business models. The category spans theory and practice across service design and delivery, customer experience, co‑creation, and service ecosystems; methods like design thinking, journey mapping, service blueprinting, lean and agile; and technology-enabled change, including data and AI, automation and self‑service, platforms, and IoT. Topics include servitization and subscriptions, process and operations redesign, service quality and metrics, personalization, and change management. Titles range from research and frameworks to practical playbooks and cross‑industry case studies (e.g., healthcare, finance, hospitality, public sector, and digital platforms), helping leaders, entrepreneurs, and practitioners build differentiated, scalable, and sustainable services.

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