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Service Management Processes is a practical, operations-focused category for books that explain how organizations design, run and continually improve the repeatable workflows that deliver services to customers and internal stakeholders. Titles in this category cover process frameworks and standards (such as ITIL, COBIT and ISO 20000), core process areas (incident, problem, change, release, configuration, service-level and capacity management), service lifecycle thinking (strategy, design, transition, operations, continual improvement), tools and automation, metrics and governance, and real-world case studies and templates for implementation. Although frequently applied to IT service management, the material also applies to customer service, facilities, HR and other service functions that need clear roles, SLAs, process flows and performance measurement. These books are aimed at practitioners, managers and consultants who want to increase efficiency, reduce risk, align services with business goals and improve customer satisfaction.

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