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Service Operation, as a book category, covers the day-to-day practices, processes and people-centered management required to deliver and maintain reliable, efficient, customer-focused services across industries. Titles in this category explore topics such as incident and problem management, service desk and field support, capacity and availability planning, change and release operations, monitoring and event management, workforce and supplier coordination, service-level management and operational metrics, automation and tooling, and continuous improvement. Books range from practical how‑to guides and playbooks for front-line teams to strategic manuals for operations managers and case-study collections showing real-world implementations (e.g., IT service management, hospitality operations, utilities, and public services). The unifying theme is translating service design into repeatable, resilient operational practices that meet agreed outcomes and user expectations.

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