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"Service work" is a book category that centers on the jobs, people, and systems whose primary function is to serve others—covering both fiction and nonfiction about hospitality, food and retail service, caregiving and health aides, domestic work, call centers, gig-economy platforms, and the institutional/service-design side of customer experience. It includes memoirs and oral histories that give voice to frontline workers, investigative and sociological accounts of labor conditions and power dynamics, practical guides and training manuals for professionals and managers, and novels that explore the emotional and ethical dimensions of serving and being served. Common themes are emotional labor, skill and expertise that are often undervalued, precarity and labor rights, race/gender/class dynamics, and the ways service work shapes identity and social relations. The category speaks to workers themselves, industry leaders, policymakers, and general readers interested in labor, inequality, and the human stories behind everyday services.

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