This list of books are ONLY the books that have been ranked on the lists that are aggregated on this site. This is not a comprehensive list of all books by this author.

1. 1. History's Worst Crimes And The People Who Investigated Them By Bill Price

   True Stories of Infamous Villains and the Detectives Who Brought Them to Justice

   

   The book delves into some of the most notorious crimes throughout history, exploring the intricate details of each case and the relentless pursuit of justice by those who investigated them. It provides a compelling narrative of infamous criminal acts, ranging from ancient times to the modern era, highlighting the challenges faced by investigators and the evolution of forensic techniques. Through a series of gripping accounts, the book examines the motivations behind these heinous acts and the determination of law enforcement to bring perpetrators to justice, offering a fascinating insight into the darker side of human history and the enduring quest for truth.

2. 2. The Best Service Is No Service

   How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

   

   This book argues that the highest form of customer service is designing products, processes and systems so customers never have to ask for help, and it outlines practical strategies to get there: identify and eliminate root causes of contact, measure and reduce customer effort and cost-to-serve, redesign cross-functional workflows, and invest in proactive notifications, self-service and automation. It shows how to use data and simple metrics to prioritize fixes, align incentives across product, operations and support teams, and shift resources from firefighting to prevention, ultimately lowering costs, improving satisfaction and creating a smoother experience for both customers and employees.

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