Legendary Service by Ken Blanchard
The Key Is to Care
Presented as a workplace parable, this concise guide shows how to create a service-first culture by truly caring for both external and internal customers. It offers a clear framework for defining a personal service vision, understanding customer needs, setting standards, empowering employees to solve problems, and handling service recovery. The result is consistent, personalized experiences that build loyalty, strengthen teams, and improve business results.
- Published
- 2014
- Nationality
- American
- Length
- Short
- Pages
- 160
- Original Language
- English
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- Alternate Titles
- None
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