Practice What You Preach by David H. Maister
What Managers Must Do to Create a High Achievement Culture
Drawing on research across professional and service organizations, this book shows that superior financial performance stems from a culture where leaders consistently demonstrate trust, respect, coaching, collaboration, and high expectations. It links employee attitudes directly to client satisfaction and profitability, arguing that everyday behavior matters more than strategy documents or incentive schemes. Practical guidance is offered for measuring morale, modeling values, and aligning policies and systems so organizations genuinely live the principles they espouse.
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- Published
- 2001
- Nationality
- British
- Length
- Short
- Pages
- 224-256
- Original Language
- English
- Avg User Rating
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(5.0)
- Alternate Titles
- None
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