A Pragmatic Guide To Business Process Modelling by John Holt
A practical handbook that explains how to capture, model, analyze and improve business processes using straightforward, real-world techniques; it emphasizes pragmatic choices of notation and tooling, stakeholder engagement, iterative development and alignment of models with business objectives and performance metrics, and offers templates, checklists and governance guidance to make process models usable, maintainable and actionable in everyday projects.
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