Der Arschloch Faktor by Robert I. Sutton

Building a Civilized Workplace and Surviving One That Isn't

A research-driven guide that identifies hostile, demeaning behavior in the workplace, explains how such conduct damages morale, productivity and retention, and offers practical policies and tactics for preventing, confronting or removing toxic individuals; combining evidence, case stories and clear rules for hiring, promotion and everyday management, it advocates a firm cultural stance against abusive behavior while giving targets and bystanders concrete strategies to survive and reduce harm.