Crucial Confrontations by Kerry Patterson
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
This insightful guide delves into the art of handling high-stakes conversations that arise when promises are broken, expectations are unmet, or behavior needs to change. It provides readers with practical tools and strategies to navigate these challenging dialogues effectively, ensuring accountability and fostering positive outcomes. By focusing on the underlying motives and emotions, the book empowers individuals to address issues directly and constructively, transforming potential conflicts into opportunities for growth and improved relationships.
- Published
- 2004
- Nationality
- American
- Length
- Medium
- Pages
- 240-280
- Original Language
- English
- Avg User Rating
-
(2.0)
- Alternate Titles
- None
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