Lucy Kimbell
British designer, educator, and researcher known for work on design thinking, service and social design, and policy innovation; Professor of Contemporary Design Practices at the University of the Arts London and former director of UAL’s Social Design Institute; author of The Service Innovation Handbook.
Books
This list of books are ONLY the books that have been ranked on the lists that are aggregated on this site. This is not a comprehensive list of all books by this author.
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1. The Service Innovation Handbook
Action-oriented creative thinking toolkit for service organisations
A practical, hands-on guide to creating and improving services that blends design thinking, business strategy, and social innovation. It presents clear methods, canvases, and exercises for researching users, mapping systems, prototyping, and iterating toward viable service models. Illustrated with case studies across public, private, and social sectors, it helps teams collaborate and move from insights to implementation.