The Service Innovation Handbook by Lucy Kimbell
Action-oriented creative thinking toolkit for service organisations
A practical, hands-on guide to creating and improving services that blends design thinking, business strategy, and social innovation. It presents clear methods, canvases, and exercises for researching users, mapping systems, prototyping, and iterating toward viable service models. Illustrated with case studies across public, private, and social sectors, it helps teams collaborate and move from insights to implementation.
- Published
- 2014
- Nationality
- British
- Length
- Short
- Pages
- 208-224
- Original Language
- English
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- Alternate Titles
- None
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