Satisfação Garantida Delivering Happiness by Tony Hsieh
A Path to Profits, Passion, and Purpose
Part memoir and part business guide, this account follows the building of an online retailer by putting company culture and exceptional customer service at the center. It distills lessons on hiring for cultural fit, empowering employees, crafting “WOW” experiences, and aligning profits with purpose by prioritizing the happiness of customers, staff, and partners. Through candid stories and practical frameworks, it shows how a values-driven approach can fuel growth, innovation, and lasting success.
- Published
- 2010
- Nationality
- American
- Length
- Medium
- Pages
- 250-275
- Original Language
- English
- Avg User Rating
-
(3.0)
- Alternate Titles
- - Satisfação Garantida
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