Raving Fans by Ken Blanchard
A Revolutionary Approach to Customer Service
A concise business fable that shows how to turn customers into enthusiastic promoters by following three secrets: decide exactly what experience you want to deliver, discover what customers truly value, and consistently deliver that vision while adding small, continual improvements. Through simple stories and practical examples, it demonstrates how clarity, listening, and reliability create memorable experiences, build loyalty, and transform ordinary transactions into lasting relationships.
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- Published
- 1993
- Nationality
- American
- Length
- Short
- Pages
- 160-176
- Original Language
- English
- Avg User Rating
-
(3.5)
- Alternate Titles
- None
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